Terms of Use

WEBSITE PRIVACY POLICY

 

TERMS OF USE

The information on this site is intended to be useful and informative for customers and investors in Neoasia (S) Pte Ltd (“Neoasia”). Neoasia will use all reasonable care to ensure that the information is accurate and up to date.  However, Neoasia cannot guarantee the information is accurate and it shall not be liable for any losses or damage that anyone may suffer as a result of relying on this information. The information may be changed by Neoasia at any time.

Please also note that the contents of this website do not constitute an invitation to invest or otherwise deal in shares of Neoasia and Neoasia accepts no responsibility for the contents of any other websites to which the Neoasia website has links.

Should you choose to gain access to this site from any location other than the Singapore, you do so by your own choice and are responsible for compliance with all applicable local laws.

INTELLECTUAL PROPERTY

The copyright in the material contained in this Web site, and any trademarks and brands included in that material belong (unless otherwise stated) to Neoasia. All rights are reserved. Permission is granted to users to electronically copy or print portions of this site solely for their own personal, non-commercial use. Any other use of materials on this site without prior written consent is strictly prohibited.

All product names, logos and devices displayed on this website are either trade marks and/or registered trade marks of Neoasia, or trade marks and/or registered trade marks owned by third parties and used under licence by Neoasia, unless otherwise noted. Trade marks owned by or licensed to Neoasia are indicated by an appropriate trade mark symbol (^® or ™), or are set off from surrounding text (for example by use of CAPITALS). Neoasia also owns goodwill and/or reputation associated with these trade marks, unless otherwise noted.

The use or misuse of these trade marks or any other materials by third parties, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trade mark law, the law of passing off, the laws of slander and libel, the laws of privacy and publicity, and communications regulations and statutes. Please be advised that Neoasia actively enforces its intellectual property rights to the fullest extent of the law.

PERSONAL DATA PROCESSING INFORMATION

1. Controller
   • We are Neoasia (S) Pte Ltd (referred to as “Neoasia”, “we”, “us” and “our” in this Privacy Policy), a company incorporated in Singapore with company registration number 199504326C.
   • We are the data controller in relation to the processing of the personal information that you provide to us. Our contact details are as follows:
     • Address: 6 Tagore Drive #04-07 Tagore Building Singapore 787623
     • Telephone number: +65 6552 7787
     • Email address: info@neoasia.com.sg (please include “Personal Data Request” in your subject heading to ensure it receives the correct attention).

2. Overview

We use personal data in relation to individuals who are not employed in our group for the following:

• Marketing of our products (Marketing)
• Fulfilling orders placed with us for our products (Order Processing)
• Assisting with customer queries or reports of problems relating to our products (including adverse events) and, keeping records required by law (Product Issues)
• Dealing with applications for employment (Job Applications)

3. What information will we collect from you?
   • We may collect personal information about you from a number of sources, including information you provide via our website, from telephone discussions with you (including call recording), from written information you have sent to us and from other communications.
   • We may also verify or correct your information from publicly available sources such as the electoral register.
   • Personal data may be collected by us directly from you; or you may direct third parties to submit or share personal data about you with us. The types of personal data we may collect, and process include:
     • personal contact information, such as your name, email address, mailing address, and phone number;
     • business contact information, such as your name, job title and employer name, email address, mailing address, and phone number;
     • healthcare/medical professionals’/researchers’ information including information about their work and research;
     • (Product Issues only) medical or other health information that you choose to provide to us (whether in writing or via telephone), including information about any adverse effects you may suffer having used medicinal or other products, any other treatments you are undertaking for medical conditions and medications you may be taking; and
     • (Job Applications only) information provided by job applicants, including but not limited to education, salary, previous employment and other details an applicant chooses to provide to us when applying for a job.

4. Purposes/legal basis for processing
   • We, or our business partners who act on our behalf, will use your data:
     • Marketing: in relation to promotion or marketing activities surrounding or in relation to our business or our products, via email or in writing where you have indicated that you wish to receive such communications; We rely on your consent for this purpose.
     • Order Processing: to confirm, process and fulfil orders for our products which you have placed with us. We process this for the purpose of forming a contract with you or performing it.
     • Product Issues: in relation to any medical issues, medical information enquiries or adverse events which you or your healthcare professional have reported to us, by email, in writing or via telephone via email; We process this information:
       • with your consent, or in your vital interests, in order to deal with the query or respond to the problem identified; and
       • to the extent we are legally required to keep records of the issues do so by any regulatory authority (including the MHRA) in order to comply with a legal obligation to which we are subject; and
     • Job Applications: in relation to any speculative communications sent by you for job applications/vacant positions, by email or in writing to the address provided by you in relation to the same; we rely on your consent for this purpose.
   • We will also anonymise and aggregate your data with others:
     • for market research purposes;
     • to help us to administer accounts, services and products which we offer;
     • to publish trends; and/or
     • to improve the usefulness and content of our services.

5. Recipients of the data
   • Other members within the Neoasia Group (where such members carry out functions which support the business of Neoasia) will be entitled to use your personal data for any of the purposes set out in this privacy policy.
   • It may also be the case that we choose to share your data with third parties with whom we have business or marketing relationships from time to time for to use your personal data, for and on our behalf, for any of the purposes set out in this privacy policy. If you do not wish us to do this, please either: (i) tick the box when registering your details or on the order confirmation screen or (ii) make this clear in any writing or telephone communications with us which contain, or would in accordance with this privacy policy lead to the collection of, any of your personal data.
   • We will also provide your personal data to the extent required by law or regulation to various legal and competent authorities including but not limited to:
     • Medicines & Healthcare products Regulatory Agency and/or the European Medicines Agency, in relation to our obligation to report any adverse events;
     • the police and other law enforcement agencies arising from any matters including counterfeit medicines.
6. Protection of your data

As part of our business, we maintain stringent security measures designed to protect your personal data. This may include following certain procedures, physical or technological protection and may include encryption of data or asking you for proof of identity before we disclose your personal data to yourself.

7. Accuracy of your data

We will endeavour to ensure that the data we hold about you will be accurate and up to date. You can check the data that we hold about you by e-mailing us. If you find any inaccuracies in such data, please notify us and we shall delete or correct it promptly.

8. Your rights
   • If you are based within the UK or the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you will have the following rights:
     • right to access: the right to request certain information about, access to and copies of the personal data about you that we are holding (please note that you are entitled to request one copy of the personal data that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs);
     • right to rectification: the right to have your personal data rectified if it is inaccurate or incomplete;
     • right to erasure/“right to be forgotten”: the right to withdraw your consent to our processing of the data (if the processing is based on your consent) and the right to request that we delete or erase your personal data from our systems (however, this will not apply if we are required to hold on to the information for compliance with any legal obligation or if we require the information to establish or defend any legal claim);
     • right to restriction of use of your information: the right to stop us from using your personal data or limit the way in which we can use it;
     • right to data portability: the right to request that we return any information you have provided in a structured, commonly used and machine-readable format, or that we send it directly to another company, where technically feasible; and
     • right to object: the right to object to our use of your personal data including where we use it for our legitimate interests or for marketing purposes.
   • If you consider our use by us of your personal data to be unlawful, you have the right to lodge a complaint with the authority.
9. Requirement/consequence
   • You are not required under statute or contract to provide us with any personal data.
   • If you do not provide personal data to us:
     • (in relation to Order Processing): we will not be able to take or fulfil any orders you may wish to make for our products;
     • (in relation to Product Issues): validly respond to or take necessary actions in relation to any adverse events or other Product Issues reported by you; and/or
     • (in relation to Job Applications): to process and/or consider you for any job you have applied for.

10. Automated decision making
    • We do not make decisions based solely on automated data processing, including profiling.
11. Cookies and e-mail
    • We also use “cookies” to gather information regarding the use of our site. A cookie is stored on your computer’s hard drive by you and enables quick access to the site and provides us with certain information about your use of websites generally. You can amend the settings of your Internet browser to prevent automatic acceptance of cookies.
    • If you have given consent for us to do so, then we may from time to time use e-mail to contact you to notify you of new products or services, which we may from time to time supply. However, please contact us at any time by e-mail should you wish to change your decision either way.
12. Call monitoring

We reserve the right to monitor all forms of communication whether electronic or otherwise with you for the purposes of development of the service and compliance with our policies and procedures. We may also use such monitoring to provide evidence of transactions which we have entered into with you.